Support to navigate the B2B customer journey

A unique B2B path

The B2B customer journey is characterized by multiple decision-makers, longer sales cycles, and a focus on solving complex business challenges. It can be seen in four stages:

1. Awareness: the journey begins when a business becomes aware of a problem or opportunity. Customers research and identify potential solutions.

2. Consideration: once aware, businesses explore various options and evaluate potential solutions, comparing features, benefits and costs.

3. Decision: a solution provider is selected, which may involve contract negotiations and stakeholder buy-in.

4. Post-purchase: businesses assess the value they received from the solution, and may provide feedback. Building a long-term relationship here is critical to retain B2B clients.

Buyer persona development

We build on insights from our clients’ sales departments and conduct additional research if necessary to create detailed buyer personas representing your target audience. These personas include job roles, pain points, goals, and decision making criteria for each stakeholder involved in the buying process.

Content mapping

We tailor content at each stage of the customer journey. Our content mapping services ensure that relevant content will guide prospects from awareness to decision making.

Lead nurturing

We offer assistance in developing lead nurturing campaigns that provide prospects with the right information at the right time. Marketing automation and personalized content also help move leads through the sales funnel.

Account-Based Marketing (ABM)

For high-value B2B offerings, ABM strategies are essential. We help our clients identify and target key accounts with personalized content and messaging.

Multi-channel marketing

B2B customers often engage with content and communications across various channels. We provide multi-channel marketing services, encompassing email, social media, content marketing and PPC advertising.

Sales and marketing alignment

We assist our clients in establishing close collaboration between marketing and sales teams, with shared goals, and a unified approach to customer interactions.

Analytics and measurement

Robust analytics and measurement will help you to track key metrics, assess campaign performance, and refine strategies. We help provide actionable insights into your marketing efforts.

Customer feedback and loyalty programs

Post-purchase, businesses appreciate opportunities to provide feedback and engage in loyalty programs. We help our clients create mechanisms for gathering feedback and nurturing long-term relationships.

Thought leadership content

Establishing industry authority is essential in the B2B arena. We assist in creating thought leadership content, such as whitepapers, webinars and articles; that showcase expertise and address industry challenges.

Sales enablement

We help you equip sales teams with the tools and resources they need to engage effectively with potential clients, which can include sales training, collateral development and CRM integration.

Customer retention strategies

Retaining B2B clients is as important as acquiring new ones. So, last on this list, but certainly not least, is the development of customer retention strategies, including onboarding programs, ongoing support, and value-added services.